Coordination Specialist

Washington County Ambulance District
Job Description | Coordination Specialist

Position Overview
The Coordination Specialist will be a vital part of an innovative program aimed at providing access to healthcare and resources, regardless of barriers. This role involves managing patient appointment scheduling, including follow-ups and rescheduling, while ensuring transportation arrangements are timely and efficient. The Coordination Specialist will track transportation schedules, resolve any issues related to delays or cancellations, and confirm pick-up details with patients, all while maintaining accurate records in compliance with HIPAA regulations. The position requires effective collaboration with healthcare providers to ensure seamless patient care and transportation to appointments. Additionally, the Coordination Specialist will offer excellent customer service, engage with community members to promote health education, and help patients navigate the healthcare system. The role will also involve implementing personalized health management plans established by providers, supporting preventive care, and connecting individuals to necessary services. The Specialist will work closely with local organizations to strengthen community resources, collect and maintain data, and participate in ongoing training to stay informed about public health issues. By advocating for patients and enhancing care delivery, the Coordination Specialist will help drive the success of the program and its mission to eliminate healthcare barriers and improve patient outcomes.


Reporting Structure
• The Coordination Specialist is appointed by the Chief Executive Officer.
• The Coordination Specialist reports directly to the Division Chief | Logistics.


Employment Type / Location / Office Hours
• Full-time
• Non-supervisory
• The Coordination Specialist could have multiple working locations based on the needs of the District but will primarily be based at WCAD Headquarters.
• Current Coordination Center hours are 08:00-16:00.
• Hours may vary to accommodate the needs of the District.


Primary Duties and Responsibilities
• Manage patient appointment scheduling, including follow-ups and rescheduling when necessary.
• Monitor and track transportation schedules to ensure punctuality and avoid delays for patients.
• Keep accurate records of all transportation requests, schedules, and patient information.
• Troubleshoot and resolve any issues related to transportation services, including delays or cancellations.
• Confirm transportation arrangements with patients and provide details about pick-up times and locations.
• Collaborate with healthcare providers to ensure that patients are transported to appointments in a timely and efficient manner.
• Record and transmit call information efficiently using communication and dispatch systems.
• Maintain a working knowledge of HIPAA regulations.
• Ensure confidentiality and security of patient information in compliance with HIPAA regulations.
• Receive calls via radio or telephone, following all protocols and checklists for effective responses and coordination.
• Track all resources to ensure provider safety and efficiency to multiple operations (MIH / EMA).
• Deliver excellent customer service to all patients and clients in a clear and concise manner.
• Document and transcribe patient information accurately.
• Conduct outreach and engagement with community members to promote health education and awareness.
• Assess the health needs of individuals and families, providing support and guidance to access appropriate services.
• Facilitate communication between patients and healthcare providers, helping to navigate the healthcare system.
• Provide information on health resources, including preventive care, screenings, and treatment options.
• Work with providers to develop and implement a health management plan customized to individual needs of clients to set achievable health goals.
• Collect data and maintain accurate records of client interactions and health outcomes.
• Collaborate with local organizations and agencies to enhance community resources and support networks.
• Participate in training and continuing education to stay informed about public health issues and best practices.
• Advocate for individuals and families to ensure they receive necessary services and support.
• Other responsibilities assigned by the Division Chief | Logistics.


Secondary Duties and Responsibilities (Cross training)
• Manage MIH insurance claims, invoices, and payments, including coding services, preparing claims, and tracking payments.
• Accurately assign CPT codes to medical procedures, diagnoses, and treatments based on clinical documentation.
• Review patient charts and documentation to ensure all services are coded correctly and in compliance with regulatory standards.
• Submit insurance claims using appropriate CPT ensuring timely processing and reimbursement.
• Monitor and track claims for accurate processing, addressing any denials or rejections promptly.
• Collaborate with healthcare providers to clarify documentation and coding requirements as needed.
• Maintain up-to-date knowledge of CPT coding changes and updates to ensure compliance and accuracy.
• Provide training and support to team members regarding CPT coding practices and billing procedures.
• Generate reports related to coding and billing activities, analyzing trends and identifying areas for improvement.

Disclaimer
Employees promoted to the Coordination Specialist position are subject to a 6-month probation period.

WCAD is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.

Submit application and resume to-
Edna Boyer
Manager | Human Resources
eboyer@wcadems.org